Contact and Support
Fill in the form below or email us directly for questions, license and support requests. We usually reply quickly on business days.
Frequently asked questions
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Product
XLMind Studio is a comprehensive Windows desktop Excel add-in for data cleaning, text, numbers, dates, comparison, formula auditing, reporting, dashboards and everyday Excel tasks.
Yes. The Create Dashboard tool builds a dashboard from your selected data using one of four ready layouts (Executive, Sales, HR, Finance); the KPI Cards tool offers 12 KPI card layouts, and the Charts tool adds advanced charts.
Yes. Append Worksheets and Append Selected Tables combine multiple sources into a single table, and Lookup from Table fetches matching data from another table by key.
System and Installation
XLMind Studio is built for desktop Excel on Windows. Current verified compatibility details are published on the System Requirements page.
No. XLMind Studio does not support Excel for Mac, Excel for the web or mobile Excel apps.
Administrator permission may be required depending on Windows and company policies. Corporate devices may require IT approval.
No. Excel tools run on your computer. Internet access may be required for licensing, activation, downloads, payment, update checks, in-product information messages and support.
SmartScreen reputation takes time to build for a recently released Windows application. XLMind Studio installers are digitally signed. We recommend downloading only from the official XLMind Studio website and checking the digital signature. The Security page explains this in full.
Yes. Production installers are signed with a code-signing certificate. You can see the publisher and certificate details, along with the SHA-256 checksum of the current release, on the Security page.
Privacy and Data
No. Excel files, cell contents and worksheet names are not sent to our servers during normal product use.
No. Excel content is not sent to or shared with artificial intelligence services.
XLMind Studio's production web application and database are hosted in Türkiye. The data in your Excel workbooks is a separate matter: during normal use of the product it is processed locally on your own computer and is not uploaded to a server.
XLMind Studio's production infrastructure is hosted in Türkiye, and Excel work happens locally on your own computer. We process only the limited data needed for licensing, sales and support, and protect it with appropriate measures such as access control, encryption in transit and regular backups.
License
A Single License permits use on 1 active device at a time.
The 5 License plan permits use on up to 5 active devices owned or controlled by the license holder.
No. License keys may not be shared, resold or used to exceed the licensed device limit.
Simply activate on the new computer with your license code; if the device limit is full, the oldest active device is deactivated automatically. Contact support if you need assistance.
You may continue using the last eligible version obtained under your license without a fixed expiration date.
You may continue using the last eligible version. Later updates, major versions or technical support may require renewal.
Delivery
After successful payment, the license key, download link and contract documents are sent to the email address used for the purchase.
No. For security, the license key is delivered only by email.
Check your spam and junk folders. If it is still missing, contact support with your order number.
The order summary, license information, Pre-Information Form and Distance Sales Agreement are sent to your registered email address.
Pricing and Coupons
Base licence prices are displayed in USD. The charge currency follows the language of the page you order from: TRY on the Turkish pages, USD on the English pages. For a TRY charge, the base price is converted at the exchange rate in force when payment starts. The country of your billing address does not change the charge currency.
Enter a valid code in the Coupon Code field at checkout and select Apply. The discount and updated total are shown before payment.
No. Only one coupon may be applied to an order.
Payment and Invoice
The free trial lasts for 7 days and begins with the first successful activation of the trial license.
No. No automatic charge is made when the trial ends. A separate purchase is required.
No. Full card numbers and security codes are not stored by XLMind Studio or BYMMB. Payments are processed through iyzico.
Yes. Enter accurate billing details during purchase. Invoices are handled under the applicable legal and accounting requirements.
Requests are assessed according to digital delivery status, verified technical issues, duplicate charges and applicable consumer law. See the Cancellation and Refund Policy for details.
Support and Updates
Use the update check in the product or the update link provided to you. Back up important files before installing an update.
Use the form on the Support page or email support@xlmindstudio.com.
Yes. The support form accepts approved safe file types. Remove unnecessary personal or sensitive information before uploading. Attachments are deleted automatically 90 days after upload.
Yes. Select Corporate Quote in the support form to request licensing for a larger number of devices or organization-specific requirements.
No. Custom Excel development, consulting, report design and training may be offered separately.
Please do not switch your antivirus protection off. Send us the security product name, the exact detection name or code it displayed, and your XLMind Studio version at support@xlmindstudio.com, and we will take the detection up with the vendor concerned.
Installation & Security Warnings
If Windows showed a warning during setup, or your security software quarantined XLMind Studio, we do not recommend turning your protection off. Send us the details below and we can review the detection with the vendor concerned.
- Your XLMind Studio version
- The installer file name
- The antivirus or security product
- The exact detection name or code shown
- A screenshot, if you have one
- Your Windows version
You can attach a screenshot of the warning using the file field in the support form.
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